What is the future of Multi Channel contact?

As part of our preparation for the World Call Centre Forum we have commissioned the Customer Experience Foundation to set up a major survey on how organisations use multi channel contact now and how they are planning to use it in the future.

Multi Channel Contact is the considered to be one of the most significant opportunities to reduce cost and increase revenue but is this hype or the next real wave. Could Multi Channel Contact save you millions or cost you a packet.

We know that everyone is bombarded by silly requests to answer silly questions every day as an excuse but this is the largest survey of its kind ever undertaken and it takes 5 - 8 minutes to complete

We promise:

• NO identity details will be revealed so what you say in confidence will remain in confidence. You do not have to give your details to complete the survey.
• No sales person will call as a result of your completing this survey
• You will get a full copy of the report if you take part

Why you?

We are writing to some of the most senior stakeholders in the call centre industry. From managers to owners, this mix of disciplines will enable us to produce a snapshot of the cost of delays and their real impact on the customer experience in large call centres. You are recognised as one of those professionals who could provide extremely valuable insights for our report. Please take 5 minutes to share your experience. Also... PLEASE PASS THIS MAIL ON TO ANYBODY WHO YOU THINK MAY BE ABLE TO CONTRIBUTE.

We will be publishing a report which will be covered by industry press but those participating will receive a detailed breakdown f the results & the white paper report free.